993bd Privacy Policy: How We Handle Your Information
993bd is built for Bangladesh players who want to know exactly how their personal information is collected, stored and used before they do anything else. This policy sets out your rights, our obligations, and the steps you can take if you have questions — access and eligibility depend on your local law and the eligible regions we serve.
Account data transparency
Nagad and Rocket payment context
Session and cookie controls
Your right to review records
POLICY POSTURE
What This Privacy Policy Covers and How It Applies
When you open an account with us, we collect the information you provide during registration — your name, contact details and, where relevant, payment identifiers tied to your Nagad or Rocket wallet. We also collect technical data: browser type, device model, IP address and session activity. This data lets us run your account correctly, process transactions through your chosen local payment method and respond to support requests. We do not sell your personal information to third parties. Data shared with payment processors — including Nagad and Rocket — is limited to what is needed to complete the transaction you initiate. We retain account records for as long as your account remains active and for a period after closure as required by the applicable rules in the regions where our service is available. Where you have given consent for marketing communications, you can withdraw that consent at any point through your account settings. Your continued use of this service after a policy update means you have reviewed and accepted the revised terms. Availability of this service depends on your local law and eligible regions.
Nagad
Payment identifiers linked to your Nagad wallet are shared only with the processor handling your transaction. No additional personal data is passed.
Rocket
Rocket transaction references are processed under the same data-minimisation rule — only the fields needed to verify and complete the transfer are exchanged.
Account Records
Login history, session timestamps and account changes are logged in your profile. You can request a summary of these records through our support route.
Cookie Data
We use session and preference cookies to keep your lobby state and language settings intact. You can manage cookie preferences in your browser settings.
POLICY SCOPE
Where This Policy Applies Across Your Account
This policy covers data collected directly through the 993bd platform — account registration, wallet activity, session behaviour and support interactions. It does not govern data practices of third-party services you reach from our pages, including external payment providers or linked sites. Understanding the boundary helps you know exactly what we are responsible for and where another provider's own policy applies.
Account Access
Registration details, login credentials and session activity fall fully within this policy. We manage how this data is stored, who can access it and how long it is kept.
Transactions
Wallet references for Nagad and Rocket transfers are within scope while the transaction is processed on our platform. Once funds leave to the payment processor, that provider's policy governs.
Site Content
Browsing data, clicked game categories and lobby navigation patterns collected on our pages are within scope. We use this to improve how the lobby is organised for your session.
Third-Party Services
External links, game studio servers and independent payment gateways operate under their own privacy terms. We are not responsible for data practices on those third-party systems.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
You hold several practical rights over the personal data we hold. First, you can request a copy of the information we have on file — this includes your registration details, verified payment methods such as your linked Nagad or Rocket wallet reference, and your session history. Second, if any detail is incorrect, you can update it directly in your account profile or ask our support team to make the correction. Third, you can raise a question about how a specific piece of data is being used by sending a written request through our published support route. Fourth, if you believe your data has been handled in a way that does not match this policy, you can request a formal review. We aim to respond to all data-related requests through the same support channel we use for account queries. Acting on any of these rights does not affect your ability to continue using your account while the request is being handled.
Review Your Records
Request a summary of your account data — registration fields, linked payment identifiers and session logs — by contacting our support team with your account reference.
Correct Account Details
Update name, contact information or wallet details in your account profile. If the field is locked, raise a correction request through the support route.
Ask a Data Question
Send a written question to our support channel if you are unsure how a specific data point is stored or shared. We respond through the same route you used to ask.
Request a Policy Review
If you believe data handling has not matched this policy, submit a formal review request. Include your account ID so we can trace the specific record in question.
CONTACT US DIRECTLY
How to Reach Us About This Policy
If you have a question about how your data is handled, or you want to exercise any of the rights described in this policy, use the contact routes published on our site. We do not invent response time commitments — check the contact page for the current routes and any notices about handling times. All policy-related requests should include your registered account identifier so we can locate your records promptly.
Live Chat Support
Open the chat widget from any page on the site. Tell the agent your request is privacy-related and include your account ID so it reaches the right queue.
Email Request
Send a written data request to the support email address listed on our contact page. Use the subject line 'Privacy Request' and include your registered email address.
Account Help Centre
The Help Centre in your signed-in account area contains published routes for data queries, correction requests and policy questions — check there first for the current process.
DATA HANDLING EVIDENCE
How 993bd Manages Your Data in Practice
Knowing that a policy exists is only part of the picture — here is how we handle the specific areas that matter to your account. Cookies, retention periods, security measures and the process for requesting changes are each addressed below so you can verify what applies to your session.
Cookies and Session Data
We use cookies to hold your lobby preferences and keep your session active. You can clear or block cookies through your browser settings at any time. Blocking functional cookies may affect how some account features display.
Account Security Measures
Access to your account record is restricted by your login credentials. If you suspect unauthorised access, change your password immediately and contact support through the published chat or email route.
Data Retention Period
We keep your account data while your account is active and for a further period after closure as required by the rules applicable in eligible regions. You can ask for the current retention period via the support route.
Requesting Policy Changes
To update consent preferences, withdraw marketing permissions or request data deletion, use the support email listed on our contact page. Include your account ID and the specific change you are requesting.
POLICY QUESTIONS ANSWERED
Common Questions About Your Privacy on 993bd
These questions address the most common things you may want to clarify before or after opening an account. Each answer is specific to how 993bd handles your data — not a general statement about privacy law.
What personal data does 993bd collect when I register?
We collect the details you enter at registration: your name, contact information and the payment method identifiers you add — such as a Nagad or Rocket wallet reference. We also collect technical data like your device type, browser and IP address during each session.
Does 993bd share my data with anyone outside the platform?
We share only the minimum data needed to process a transaction with payment providers like Nagad and Rocket. We do not sell personal information to third parties. Game studios that supply content through our lobby do not receive your personal account data.
How can I see what data you hold about my account?
Contact our support team via live chat or the support email on our contact page. Include your account reference and ask for a data summary. We will confirm the records we hold — registration details, linked wallets and session history — through the same channel.
Can I ask you to correct or delete my information?
Yes. Update editable fields directly in your account profile. For locked fields, or to request deletion, send a written request to our support email with your account ID. Deletion requests are handled subject to the retention rules that apply in eligible regions.
How does 993bd use cookies and can I turn them off?
We use session cookies to keep your lobby state active and preference cookies to remember your settings. You can manage or clear cookies through your browser settings. Disabling functional cookies may affect how certain account features load during your session.
Does this policy change, and how will I know?
We update this policy when our data handling practices change. A notice will be visible on the site when a revision is in effect. Continuing to use your account after an update indicates you have reviewed and accepted the revised terms. Check this page periodically for the current version.
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