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Your 993bd account balance moves through Nagad and Rocket — the two payment routes we have configured for Bangladesh. Every deposit and withdrawal request passes through your account cashier, where the fields, limits and verification steps shown there are the ones that apply to your session.
When you are ready to load your account, open the cashier from the main navigation bar after logging in. We support Nagad and Rocket as your deposit routes — both are mobile wallet options that Bangladesh account holders use regularly. Select the method that matches the wallet your phone number is registered to, then follow the amount fields and confirmation prompts shown on screen. The cashier displays the minimum and maximum deposit values applicable to your account tier, so check those before entering an amount. Once the transaction is confirmed on the wallet side, your 993bd balance updates to reflect the deposit. If the balance does not update within the expected window shown in your account, open a support conversation directly from the cashier page rather than submitting a duplicate transaction.
After logging in, navigate to the cashier section from the account menu at the top of the page.
Choose the wallet that matches your registered mobile number. The cashier displays both options with their current deposit parameters.
Type the amount you want to deposit, review the fields shown, and confirm the transaction inside your wallet app.
After wallet confirmation, your account balance updates. Check the transaction history tab if you need a record of the credit.
Withdrawal requests follow a process that starts in the same cashier section you use for deposits. Open the withdraw tab, and you will see the payout methods currently available on your account — Nagad and Rocket are the configured routes. Enter the wallet number you want the funds sent to and make sure it matches the number on record in your account profile; mismatched wallet numbers will cause the request to be held for manual review. Enter only the amount you intend to withdraw, staying within the limits shown in the cashier at that moment. After submitting, the request moves into a processing queue.
From the cashier, switch to the withdrawal tab. Your available balance and the applicable withdrawal limits are displayed there.
Select Nagad or Rocket and enter the wallet number registered to your account. Confirm the number before proceeding.
Type the withdrawal amount within the displayed limits and submit the request. A confirmation reference number will appear on screen.
Check the transaction history tab for real-time status updates on your withdrawal request without needing to contact support.
Before a withdrawal request can be processed, your account may require a verification step. The fields and document types that apply to your account are shown directly inside the account settings area — we do not publish a universal document list because the requirements depend on what your account profile currently shows as incomplete. Open the verification section in your account settings and follow only the instructions displayed there. If no verification prompt appears, your account is already cleared for the withdrawal process. Some accounts are prompted for identity confirmation after reaching a certain activity level; the cashier will display this prompt automatically when it applies. Do not send documents through email or chat unless a support agent has specifically requested them via those channels.
Open account settings and navigate to the verification section. Follow only the fields and prompts shown there for your specific account.
Submit any required information through the secure upload section inside your account — not via chat or email unless support directs you otherwise.
If verification is required before a withdrawal, the cashier will display the prompt automatically. No separate action is needed until that prompt appears.
If you are unsure what a verification field is asking for, open a support conversation from within your account and ask before submitting anything.
We have configured two local mobile banking routes for Bangladesh account holders. Both are accessible from your account cashier and require a valid mobile number registered to the wallet. Check your cashier for the current parameters applicable to your account before initiating any transaction. Availability depends on local law and eligible regions.
Nagad is available for both deposits and withdrawals. Enter your Nagad-registered mobile number in the cashier and follow the confirmation steps shown in the wallet app.
Rocket mobile banking is the second configured route. Select Rocket in the cashier, enter the registered number and confirm through your Rocket app before the session times out.
Every deposit and withdrawal on 993bd generates a reference number visible in both your account transaction history and the confirmation screen from your Nagad or Rocket wallet. Keeping those two references together makes it straightforward to raise a dispute or check a status without confusion.
After each transaction, a reference number appears on the cashier confirmation screen. Save or screenshot this number; it is the key identifier if you need to follow up with support about that specific transaction.
Your transaction history tab shows each entry with a status label — pending, processing or completed. Check this label before contacting support, as the status updates without any action needed on your side.
Your Nagad or Rocket app shows its own transaction record with a timestamp and amount. Compare the amount and timestamp against the account history entry to confirm they match before assuming an error.
If a status does not move after a reasonable wait, keep the wallet app screenshot, the cashier reference number and the date of the transaction. These three pieces of evidence are what the support team will ask for.
Account security on 993bd is layered across the login process, the cashier workflow and the support channel. Each layer is there to make sure your balance moves only on your instruction and through your registered wallet number.
Always confirm you are on 993bd before entering your credentials. Bookmark the address directly from a confirmed visit so you always return to the correct domain, not a lookalike page.
The Nagad or Rocket number linked to your account must belong to you. Transactions to or from a number not registered to your profile are flagged automatically and held pending a review step.
When the account area requests verification, the upload section is the only place to submit information. We do not ask for personal documents through social media, third-party chat apps or unsolicited email.
If you notice an unexpected balance movement or a transaction you did not initiate, contact support through the help channel available inside your logged-in account. Keep your reference numbers at hand when you reach out.
If you have a question about how the banking section works on your account, the answers below cover the most common situations. For anything not addressed here, the support team is reachable from inside your logged-in account.
We support Nagad and Rocket for account deposits. Both appear as selectable options inside the cashier once you are logged in. Choose the one that matches your registered mobile wallet number before entering an amount.
Open the withdrawal tab in the cashier, select Nagad, and enter the mobile number linked to both your Nagad account and your 993bd profile. Submit the request and track the status in your transaction history tab.
First check your transaction history tab for a pending or processing status. If no entry appears and the funds left your wallet, contact support through the help channel inside your account and share your wallet reference number.
Some accounts are prompted for verification before a withdrawal is processed. The cashier will display this prompt when it applies. Follow only the fields shown in your account settings verification section to complete the step.
Minimum and maximum withdrawal amounts are displayed in the cashier at the time you make your request. These values depend on your account status. Check the cashier fields rather than relying on any external figure.
A withdrawal is typically held when the destination wallet number does not match the one registered on your account profile. Confirm the number in your account settings and contact support with your reference number to resolve the hold.